Privacy policy
This Privacy Policy discloses the privacy practices for ALLEN Career Institute Pvt. Ltd. (“ACIPL”, “we”, “us” or “our”) with regard to your (a) use of our website, our applications or any products or services in connection with the application, website/products (“Services”); or (b) any modes of registrations or usage of products, including through SD cards, tablets or other storage/transmitting device, including at our physical centers, workshops, events hosted by ACIPL; or (c) use of our mobile application named Allie, an AI-powered assistant that helps you clear your academic doubts and understand concepts by responding to questions that you type, scan or speak (“Allie”) .
This Privacy Policy, read with our Terms of Use (which are incorporated into this Privacy Policy by reference), describes how we collect, store, use, share and secure your Personal Data, the choices and rights available to you in relation to it, and how to contact us or the supervisory authorities if you have a complaint.
By visiting allen.in (“Website”) or using Allie, you confirm that you have read and understood this Privacy Policy. If you do not agree with the Privacy Policy, please do not use/access the Website or Allie.
By “Personal Data”, we mean any information that can either itself identify you as an individual or that can be connected to you indirectly by linking it to non-personal data.
COLLECTION OF INFORMATION
You can browse our Website as a visitor without providing us with any Personal Data as a visitor. When you visit our Website, we collect and store certain information in order to improve security, analyse trends/user behaviour and administer the Website with a view to improving customer experience.
We collect your Personal Data when you register with us, when you express an interest in obtaining information about us or our Services, when you participate in activities on our Website, when you use Allie or when you or otherwise contact us.
We will only collect your Personal Data if we have a proper reason for doing so, e.g.: to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person (for example, to prevent payment fraud or to confirm your identity).
We may collect the following Personal Data that you voluntarily provide to us, including via the Website, contact forms, a chat or phone session, when you purchase one of our courses or register on our Website, or through Allie:
- Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number;
- Information to enable us to check and verify your identity, e.g. your date of birth, mark-sheets, or official identification documents, such as Passport/ Aadhaar data/ Voter ID details;
- Other details such as gender and age to provide you relevant details about financial aid and scholarships;
- Other details you submit to help us administer the course better;
- Billing Information, such as debit card number, credit card number and billing address; Unique Identifiers, such as username or password;
- Reviews or ratings, syllabus and course preferences, account settings, (including preferences as set out in the “Account” section of our Website); and
- Information provided to us through our service, interaction with our customer service, participation in surveys or marketing promotions.
- Any information you submit to Allie, as described in “Allie (AI-Powered Features)” below.
We also collect information about you and your use of our Service, your interactions with us and the computer or other device you use to access our Services. This includes your activity on our Website, such as classes, study materials, courses and search queries; details of your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations and, if you call us, your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), preferred language, connection information, statistics on page views, referring source (for example, referral URLs ), IP address (which may tell us your general location), browser and standard web server log information, information collected via cookies, web beacons and other technologies(see “Cookies” below).
With the help of back-end applications, we aim to provide better services and better interaction with teachers, depending on your line of interest. We may also ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners.
If you use a feature that requires payment of a fee on our website or Android app, we will redirect you to registered payment gateways, such as Razorpay, CCAvenue, PayUbiz and other registered gateways. You may choose to store and save your payment details, such as card numbers, with the respective gateway. We do not have access to this data, and we do not store any card information on our servers. On our iOS app, purchases are made through Apple’s In-App Purchase, so payment is handled by Apple and we do not receive or store your card details.
When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.
Your full name and display picture may be publicly displayed on the Website. Depending on your profile and the services you are seeking, ACIPL can ask for more information relating to address, billing information, certificates, academic information etc.
ALLIE (AI-POWERED FEATURES)
This section explains how Allie handles your information. It should be read together with the rest of this Privacy Policy.
What we collect: the text you type; photos or scans of questions that you capture or upload; voice recordings you make (which are uploaded and converted to text) and the text transcripts created from them; your conversation history with Allie; and details about your doubt, such as subject, language and answer mode.
How we collect it: when you type, scan or speak a doubt, or send a message, inside Allie.
Your permission: before you use Allie for the first time, we show you what information will be sent and who it will be sent to, and we ask for your consent. We do not send any information until you provide your consent.
Device permissions: to use certain features of Allie, such as scanning or uploading a question or speaking a doubt, Allie will ask for access to your device’s camera, photo library and/or microphone.
These permissions, together with your consent to share information as described above, are required for Allie to function effectively. You may grant or withhold these permissions, and you can change them at any time in your device settings.
How we use it: to generate answers to your doubts, to convert your speech to text, and to show you your past doubts and conversations, and to improve the quality and safety of Allie.
Who we share it with: to provide Allie, we share the above information with the following AI and cloud service providers: OpenAI, Microsoft Azure, Anthropic, Groq, Google Vertex AI, Amazon Bedrock and Amazon SageMaker. We also run our own AI models on Google Cloud infrastructure through Cast AI., which we use to convert your speech to text and to create embeddings. We also use Amazon Polly (AWS) and ElevenLabs to generate audio for video content shown in Allie.
Your choices: you may choose not to provide your consent, or not to grant device permissions, when prompted within Allie. In that case, the related information will not be collected or shared, but some or all features of Allie may not be available or may not function as intended. You can withdraw your consent at any time by writing to wecare@allen.in.
USAGE AND RETENTION OF INFORMATION
We use the Personal Data we collect, including your Personal Data where it is necessary to deliver the Services you have requested, where it is necessary to exercise or comply with legal rights or obligations or for normal business purposes of the kind set out in this Privacy Policy.
In particular, we use your Personal Data to provide, analyse, administer and improve our Services; to provide you with a personalized experience (especially by offering you Services, study material, recommendations and localized courses and classes best suited for you, including based on your general geographic location); to determine your internet service provider; to quickly and efficiently respond to your inquiries and requests and provide you customer service; to enforce our terms (such as determining free trial eligibility); to communicate with you about your account and our Services (for example by email, push notifications, text messaging and online messaging channels), including details about new features and content, special offers, promotional announcements and surveys, and to assist you with operational requests such as password reset requests; to provide you with personalized marketing; and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
We may also use your Personal Data for our marketing and publicity purposes including in case of your selection in the medical / engineering entrance exams, national or international Olympiads, National Talent Search Exam (NTSE), Kishore Vaigyanik Protsahan Yojana (KVPY) exam, and /or any other examinations.
We use and retain Personal Data collected through Allie as described in “Allie (AI-Powered Features)” above.
We use your Personal Data, together with non-personal data (such as aggregated usage information and anonymous feedback), to derive insights into your usage of our Service, and to improve and customize the user experience for you.
We keep your Personal Data for as long as it is necessary to provide you our Services, or for the purpose for which the data was collected. We may need to retain information even after you have requested us to erase your personal data, terminated your account with us, or have stopped using the Services to ensure compliance with applicable laws or other legal obligations, or to exercise our legal rights. We may also keep your contact information and other details for fraud prevention, for the exercise/defence of a legal claim, or for business compliances such as maintaining accurate accounting, financial, and other operational records, resolving disputes, and enforcing our agreements.
SHARING AND DISCLOSING PERSONAL DATA
We may disclose your Personal Data to the following third parties:
- Legal purposes: We share data when required by law, so as to comply with subpoena, court orders, requests by law enforcement authorities or similar legal processes, to enforce applicable ToU (Terms of Use), including investigation of potential violations thereof; when we believe in good faith that the disclosure is necessary to establish or protect our rights, protect your safety or the safety of others, investigate fraud, assess security or technical issues or respond to government requests; to protect against imminent harm to the Service or our users or the public as required or permitted by law.
- Service providers: We use other companies, agents, or contractors ('Service Providers') to perform services on our behalf or to assist us with the provision of Services to you. We engage Service Providers to provide marketing, advertising, communications, infrastructure, and IT services, to help us collect payments from you, assist us in customer service, to monitor site activity, conduct surveys, maintain our database and administer emails and content; to provide us with aggregate, comparative information on the performance of our Website, to personalize and optimize our Services, and to analyse and enhance data (including data about users’ interactions with our Services). We also share information you submit to Allie with AI and cloud service providers, as described in “Allie (AI-Powered Features)” above.
- Banking partners: We may, at your request, share your Personal Data with our banking partners, their employees or other banking agents, based on your expression of interest regarding financial aid. The banking partners may contact you to offer their products or services.
- Corporate restructuring: We may share Personal Data with another company pursuant to any corporate re-organisation, amalgamation, or restructuring.
- Other third parties: We may share your Personal Data with other third parties, for fraud prevention, credit risk reduction or other purposes, on a need-to-know basis, such as accountants, lawyers, auditors, etc.
Where we transfer your Personal Data to a third party (other than for legal purposes), we do so only to a recipient that ensures the same or equal level of data protection as is adhered to by us. Other than as set out in this Privacy Policy, we do not sell, rent, trade or disclose your Personal Data to third parties, including for their marketing purposes, without obtaining your prior consent, unless we are required to do so by law.
SECURITY
We store and process your Personal Data on computers located in India that are protected by physical as well as technological security devices, except for information you submit to Allie, which may be processed by our AI service providers on servers located outside India. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way, please do not use this Website.
KEEPING YOUR PERSONAL DATA SECURE
Processing of your Personal Data will be done only in an authorized manner and subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you about any applicable regulator of a suspected data security breach where we are legally required to do so.
Notwithstanding anything contained anywhere in this Privacy Policy, we cannot assure absolute security to your Personal Data, and by entering into or by logging into our Website, you explicitly agree not to sue us for any data breach.
USE BY CHILDREN
As set out in the Terms of Use, you must meet the age requirements for registering and using our Services. Minors (i.e. persons who have not completed the age of 18 (eighteen) years), un-discharged insolvents etc. are not eligible to register for the Services. A minor may use our Services only where such use is made available by a parent or legal guardian who has agreed to the Terms of Use and this Privacy Policy, and where a minor uses the Services, it is assumed that such consent has been obtained. We will not be responsible for any consequence that arises as a result of misuse of any kind by any person, including a minor, registering for the Services.
By using the Services, you warrant that all the data provided by you is accurate and complete and, in the case of minors, that the consent of their parent/legal guardian has been obtained. We reserve the right to terminate your access to the Services if it is discovered that you are under the age of 18 (eighteen) years and the consent to use the Services is not made by your parent/legal guardian, or that any information provided by you is inaccurate.
COOKIES
Our Website uses cookies, clear gifs, web beacons, log files, flash cookies and similar technologies to remember your device and preferences, help you log in faster, understand how you interact with our Website and Services, identify the areas of our Website that you have visited, determine user trends and personalize the content that you see. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We never place Personal Data in Cookies. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all.
THIRD PARTIES AND LINKS
Our Website may contain advertising of third parties and links to other websites, including websites of our affiliates, that are not under our direct control and are not subject to this Privacy Policy. We provide these links solely for the convenience and information of our visitors, and you access such websites at your own risk. We are not responsible for the privacy practices or content of those websites, and you should check their privacy policies to see how their operators will utilize your Personal Data.
CONSULTING
We use third parties to help us provide services to you including the fulfilment of Service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our Website to us and a select group.
CHOICE
It is open for you to customize our usage of your Personal Data to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.
If you do not wish to receive marketing communications from us, you can write in to us at wecare@allen.in
OWNERSHIP OF RIGHTS
All rights, including copyright, in this Website and its contents (including text, software, photos, video, graphics, music and sound) are owned by or licensed to ACIPL, and the entire contents of the Website are protected by copyright as a collective work under the applicable copyright laws. ACIPL owns a copyright in the selection, coordination, arrangement, and enhancement of such content. You may download / print / save copyrighted material for your own personal, non-commercial use only. Any other use of this Website or its contents, including copying, storing, modifying, distributing, transmitting, displaying, re-posting, publishing, selling, licensing, participating in the transfer or sale of, creating derivative works from or otherwise exploiting any content, in whole or in part, is prohibited without the express permission of ACIPL. If copying, redistribution, or publication of copyrighted material is expressly permitted by ACIPL, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.
You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with ACIPL shall not be deemed to be in the public domain but rather the exclusive property of ACIPL, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of ACIPL, unless otherwise stated.
ACIPL does not have any express burden or responsibility to provide you with indications, markings, or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted ACIPL the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant ACIPL, the right to edit, copy, publish and distribute any material made available on the Website by you.
If you come across any abuse or violation of these Terms, please report to wecare@allen.in
CONSENT
By submitting data to us or our agent or using the Services, you consent to our use of your data in the manner set out in this Privacy Policy. You may withdraw your consent to the collection, use, disclosure or processing of your Personal Data at any time by writing to us at wecare@allen.in. Please note that withdrawal of consent may affect our ability to provide certain Services to you where the processing of such Personal Data is necessary for the provision of those Services.
CONDITIONS OF USE
We do not warrant that this Website, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special, or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
GRIEVANCE OFFICER
In accordance with the Information Technology Act 2000 and rules made under it, the name and contact details of the Grievance Officer are provided below:
Name: Dhananjay Srivastava
Email: grievance@allen.in
GENERAL
MODIFICATION: We review this Privacy Policy from time to time and may at any time modify the Terms of Use of our Website or this Privacy Policy without any prior notification to you, so please review this Privacy Policy periodically. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so by emailing us at wecare@allen.in. However, if you continue to use the Services you shall be deemed to have agreed to accept and abide by the modified terms.
PRIVILEGED/EXCLUSIVE SERVICE: By having an ACIPL account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.
GOVERNING LAW AND JURISDICTION: Any dispute arising out of or in relation to this MoU shall be first attempted to be resolved amicably by mutual negotiations between the Parties, failing which such dispute shall be referred to arbitration to be conducted in accordance with the Delhi International Arbitration Centre Rules (“DIAC Rules”) and the Indian Arbitration and Conciliation Act, 1996 as amended from time to time (“Arbitration Act”). The venue of such arbitration shall be New Delhi. The arbitration shall be conducted in English by a sole arbitrator, appointed in accordance with the DIAC Rules. The decision of such arbitrator shall be written, reasoned, final, binding and conclusive on the Parties. Any award rendered pursuant to any such arbitration shall include the costs of arbitration, including but not limited to the fees of the arbitrator. The arbitration proceedings and all matters pertaining to the arbitration and all documents and submissions made therein pursuant to this Clause, shall be strictly confidential.
Last updated: 27 October 2026