A major insurance company handled all recruiting, screening and training processes of data entry/customer service representative. Their competitor was attracting most of the qualified, potential empolyees in their market. Recruiting was made even more difficult by the strong economy and the 'job seeker's market.' This resulted in the clinent having to choose from candidates who had the 'soft skills needed for the job, but lacked to the proper 'hard' skill and training.
How do you think it can be resolved ?

Explanation

Following steps can be taken to resolve these problems :
(i) Proper training of the personnel.
(ii) Provision of incentive based schemes.
(iii) Proper data use base should be maintained by the company in order to provide efficient services.