YOU ARE THE PHYSICAL EDUCATION INSTRUCTOR OF ALL SAINTS SCHOOL. YOU HAD PLACED AN ORDER FOR MATERIAL DOWNLOADED FROM MYCBSEGUIDE.COM. 5 / 7 SPORTS GOODS WITH BAT AND BALL ENTERPRISES. WHEN THE ITEMS ARRIVED, YOU FOUND THAT SOME OF THEM WERE DEFECTIVE. WRITE A LETTER TO THE MANAGER, BAT AND BALL ENTERPRISES, ASKING HIM TO REPLACE THE DEFECTIVE ITEMS. (125 - 150 WORDS)

LAST MONTH YOU PURCHASED A TV SET FROM RAM ELECTRONICS, PUSHP VIHAR, AMBALA. IT IS NOT MATERIAL DOWNLOADED FROM MYCBSEGUIDE.COM. 11 / 21 WORKING PROPERLY (IMAGINE A FEW DEFECTS). WRITE A LETTER OF COMPLAINT IN 120-150 WORDS TO THE MANAGER ASKING FOR REPAIR OR REPLACEMENT. YOU ARE AMAR/AMRITA, M114 MODEL TOWN, AMBALA.

YESTERDAY YOU WENT TO SUNRISE HOSPITAL, MARKET ROAD, NEW DELHI TAKING WITH YOU THE VICIM OF A HIT AND RUN ACCIDENT. THERE WERE CHAOTIC CONDITIONS IN THE CAUSALTY DEPARTMENT. THE MATERIAL DOWNLOADED FROM MYCBSEGUIDE.COM. 10 / 20 INJURED WAS ATTENDED TO AFTER A LOT OF PRECIOUS TIME HAD BEEN LOST. WRITE A LETTER OF COMPLAINT IN 120-150 WORDS TO THE MEDICAL SUPERINTENDENT. YOU ARE KARAN/KARUNA, M114, MALL ROAD, DELHI.

YOU ARE ARMAN/ARPITA OF 14, MG ROAD, PUNE. YOU HAD BOUGHT THE TEXT BOOK, ‘VISTAS’ FOR CLASS XII FROM A NEIGHBOURHOOD BOOKSTORE. AFTER BROWSING THROUGH THE BOOK, YOU REALIZED THAT A FEW PAGES WERE MISSING AND THE PRINT OVERLAPPED ON A FEW PAGES. WRITE A COMPLAINT LETTER IN 125 – 150 WORDS TO THE MANAGER, DAWN BOOKS, LAWRENCE ROAD, CHENNAI REQUESTING HIM FOR A REPLACEMENT OR REFUND.