A Ltd. Outsources services instead of doing them itself. Among these services are included advertising service, courier service, etc. Similarly, B Ltd. is getting some services done by other firms such as research and development, business and technical analysis, etc.
State, giving reasons, whether the services being outsourced by both these companies are the same.

Diksha Ltd. Was marketing diswashers which were very popular due to their quality and after-sale services provided to the customers. The company was a leading company in the market and earing huge profits. Because of huge profits the company ignored its after- sale services. As a result its relations with the customers got spoiled and the image of the company was damaged in the eyes of the public. Top management became concerned when the profits for the current quarter fell steeply. On analysis it was revealed that ignoring after-sale services was its reason. Therefore, the company took all possible measures to protect and promote its image. As a result the goodwill of the company improved in the society. Name and state the communication tool used by the marketer in the above case to improve its images.

Sumit purchased an ISI marked washing machine of a famous brand 'MG' from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friends, Vivek, was every found of experimenting with new electronic products. He told Sumit that there is no need to wait for the company's representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer's instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine started stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company. (a) State the responsibility which Sumit had to fulfil as an aware consumer to get the services of the company. (b) Explain any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.

Max Ltd., a foreign company , started its business in a under-developed contry. The size of the business is quite large. The company hs plenty of resources. It employs thousands of people in the under-developed country. The raw materials used by the company are readily available here. However, since there was not demand for these raw materials here, the producers were unable to get the best price for it. Due to this reason, the producers were discourged. Some local businessmen used to act arbitrarily earlier, but now they have corrected themselves. The reason for their becoming better is competition with the foreign company. Now their arbitrary approach has ended altogether. Max Ltd. is using completely the latest technology in its various business activities. As a result, the local people also have got the opportunity to learn the new technology. Because of using the modern technology and doing production at a large scale, the company's cost of production is very low. Because of its hugs size and status, the company occupied a dominant position in the market and took over some domestic firms. (a) Which type of business enterprise is referred to in the above para ? (b) State any three features of the enterprise identified in (a) by quoting the lines from the above para.

Bharat Express' Specialises in Courier Services. It's wide range of express package and paracel services ' help business firms to make sure that the goods are made available to the customers at the right place and at the right time. State with reason, whether the working capital requirements of 'Bharat Express' will be high or low.