Sumit purchased an ISI marked washing machine of a famous brand 'MG' from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that he could do it. So, both of them installed the machine without following the manufacturer's instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
(a) State the responsibility which Sumit had to fulfil as an aware consumer to get the services of the company.
(b) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).

Explanation

(a) Responsibility which Sumit has to fulfill as an aware consumer to get the services of the company:
Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
(b) Two rights which Sumit could have exercised had he fulfilled his responsibility:
(i) Right to be heard
(ii) Right to seek redressal