A.S. Ltd.' is a large company engaged in assembly of airconditioners. Recently the company had conducted the 'Time' and 'Motion' study and concluded that on an average a worker can assemble ten air-conditioners in a day. The target volume of the company in a day is assembling of 1,000 units of air-conditioners. The company is providing attractive allowances to reduce labour turnover and absenteeism. All the workers are happy. Even then the assembly of air-conditioners per day is 800 units only. To find out the reason the company compared actual performance of each worker and observed through C.C.T.V. that some of the workers were busy in gossiping.
(a) Identify the function of management discussed above
(b) State those steps in the process of the function identified which are discussed in the above. paragraph.

Explanation

(a) Controlling.
(b) Steps discussed in the above paragraph are :
(i) Setting performance standards
'Recentaly the company had conducted the 'Time' … can assemble ten air-conditioners in a day.
`" "OR`
'The target volume of the company in a day is assembling of 1,000 units of air-conditioners'.
(ii) Measurement of actual performance
'Even then the assembly of air- conditioners per day is 800 units only'.
Measurement of actual performance with the standards in an objective and reliable manner.
(iii) Comparing actual performance with the standards
'... the company compared actual performance of each worker'.
Comparing actual performance with the standards to find out the deviation, if any.
(iv) Analysing deviations observed through C.C.T.V. that some of the workers were busy in gossiping. Analysing deviations for their causes.