Sumit purchased an ISI marked washing machine of a famous brand 'MG' from TG electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company's representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer's instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine started stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that installation of the machine was not done by teh company.
(a) State the responsibility which Sumit has to fulfil as an aware consumer to get the services of the company.
(b) Explain briefly any two rights Sumit could have exercised had he fulfilled his responsibility identified in part (a).

Explanation

(a) Responsibility which Sumit has to fulfill as an aware consumer to get the services of the company :
Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
(b) Two rights which Sumit could have exercised, had he fulfilled his responsibility :
(i) Right to be heard :
The comsumer has right to file a complaint and to be heard in case of dissatisfaction with a product or a service.
it is because of this reason may firms have set up their own consumer service and grievance cells.
(ii) Right to seek redressal :
The consumer has a right to get relief in case the product or service falls short of his expectations.
The Consumer Protection Act, 1986 provides reliefs to consumers such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer.