Flavours Ltd. Was engeged in the business of marking handmade chocolates. Lately, the business was expanding due to good quality and reasonable prices. As the demand was increasing, Flavours Ltd. Decided to explore bakery products as well. In order to make bakery products the company directed its workforce to work overtime but this resulted in multiple problems.
Due to increased pressure the efficiency declined and the workers had to take orders from more than one suerior. Workers were overburdened and their health was also affected.
Gradually the quality of the products began to decline and market share also went. The company realised that had implemented changes without waiting for required infrastructure.
Identify and explain the principle/technique of Taylor/Fayol referred to in the above para.

Explanation

(i) Unity of command
(ii) Fatigue study