YOU BOUGHT A REFRIGERATOR TWO MONTHS AGO FROM MOHAN SALES, ASHOK VIHAR, BANGALORE. IT HAS DEVELOPED CERTAIN PROBLEMS REGARDING ITS FUNCTIONING. COOLING HAS STOPPED AND IT IS MAKING A LOT OF NOISE. WRITE A LETTER OF COMPLAINT TO THE MANAGER ASKING HIM FOR IMMEDIATE REPAIR/REPLACEMENT OF THE SAME. YOU ARE SACHIN/SHASHI, 61 PRATAP ENCLAVES, BANGALORE. (100 – 125 WORDS)

LAST MONTH YOU PURCHASED A TV SET FROM RAM ELECTRONICS, PUSHP VIHAR, AMBALA. IT IS NOT MATERIAL DOWNLOADED FROM MYCBSEGUIDE.COM. 11 / 21 WORKING PROPERLY (IMAGINE A FEW DEFECTS). WRITE A LETTER OF COMPLAINT IN 120-150 WORDS TO THE MANAGER ASKING FOR REPAIR OR REPLACEMENT. YOU ARE AMAR/AMRITA, M114 MODEL TOWN, AMBALA.

YOU BOUGHT A FLAT FROM PQR BUILDERS, SECTOR 55, NOIDA. WITHIN A PERIOD OF TWO MONTHS YOU HAVE STARTED FACING A LOT OF PROBLEMS LIKE SEEPAGE IN THE WALLS AND CEILINGS, WALL PAINT PEELING OFF, LEAKING SANITARY FITTINGS, LIFT GETTING STALLED ETC. WRITE A LETTER OF COMPLAINT IN 120-150 WORDS TO THE WORKS MANAGER. YOU ARE KARUNA/KARAN, A9D APOORVA APTS, NOIDA.

YOU HAD BOUGHT AN EXPENSIVE WRIST WATCH LAST WEEK. NOW YOU REALIZE THAT IT IS NOT FUNCTIONING PROPERLY. WRITE A LETTER IN 125 – 150 WORDS TO THE MANAGER, EDISON WATCH WORKS, NEW DELHI, COMPLAINING ABOUT IT AND REQUESTING HIM TO REPAIR OR REPLACE IT IMMEDIATELY. YOU ARE GOBIND/GOPA OF 68, PARK STREET, KOLKATA

Read the following passages carefully and answer the questions that follow. I played cricket during my college days. My father always wanted me to be a chess player. He discouraged me from cricket saying, "eleven players play and 11000 people watch and waste their precious time." I still remember how I sneaked out of the house during the 1983 world cup to watch India play and win and was punished by him the next day. Presently I am working as a sales manager. A couple of years ago, Dad had called me up to ask me about the movie Iqbal. "Sitaram why don't you take your son to the movie and motivate him," he said. I replied that my son was interested in chess like his grandfather. "But he should know about other games too!" he retorted, I was dumbfounded. Today, when my sister called, she believed she had spotted Dad on television, cheering the Indian team. I decided to call and find out from mother. It was news for her. "Is it? He said he was going to Anna's house to watch the match. I slept and don't remember," she said. Anna was his friend and neighbour. Immediately I dialed his number and enquired. He spoke enthusiastically and said that these days your father has developed a fascination for cricket. So, we both went to the stadium to watch. It's the companionship that makes the difference. Those days he neither had the time nor a friend. The annoyance that had accumulated inside me in the past years moved out like passing clouds. My eyes started to shed tears. Twenty-eight years was too long a period to hold my anger. We all decided to watch the match together and finally when the D-Day arrived we cheered team India and hugged when India won. Both of us apologised to each other, Dad for punishing me during 1983 and myself for the teenage ego that had become an obstacle. He spoke ul("enthusiastically") . The underlined word is a