Unicon Securities Pvt. Ltd.' was established to deal in securities. It was registered as a stock broker with National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) to trade in securities listed at these exchanges. It is also a depository participant with CDSL and NSDL. In the first three years, it developed its business successfully. After that the composition of Board of Directors changed. Some customers complained ot the customer care centre of the company that shares purchased by them and for which the payment has been daly made, were not transferred to their D' mat Accounts by 'Unicon securities Pvt. Ltd. The executive of customer care centre promised the aggrieved customers that their sherses will be transferred to their respective D' mat Accounts vary soon. But the company delayed the matter and didn't transfer the shares of the customers to their D' mat Accounts. This eroded investors' confidence and multiplied their grievances.
(1) Identify the step of trading procedure in a stock exchange which has not been followed by 'Unicon Securities Pvt. Ltd...'
(2) Name the Apex statutory body of capital market to whom customer can complain to redress their grievances.