What do you mean by Customer relationship management (CRM)?
I. It is a system for managing a company's interactions with current and future customers .
II. It is a system for managing a company's interactions with current and past customers .
III. It often involves using technology to organize , automate , ans synchronize sales , marketing , customer service , and technical support

Options

A. Only I
B. Only II
C. Both II and III
D. Both I and III

Answer

D