It is an undisputed fact that a company's survival does not depend upon its consumers alone, but a diverse set of stakeholders like the government, religious leaders, social acitivsts, NGOs, media, etc. Hence, earining the satisfaction of these segments is also as imperative as they add to the power of this brand by word of mouth. The social concern adds to the strength of the brand.Corporates that embraced the deepest social values, ahve been successful in building powerful brand, and , eventually, robust customer relationship. the area of corporate social justice fall under two broad categories. The issues such as the nutrition of children, child care, old-age homes, amelioration of hunger, offering aid to those affected by natural calamities, etc. needing instant attention with humanitarian perspective, comes under the first category. The issues that contribute to making society a pleasant place to live in the long run, may be grouped under the second category. The issues which come under this category are health awareness and aid, education, envirnomental protection, women's employment and empowerment, preventing unjust discriminations (on the basis of caste, community, religion, enthnicit, race, and sex), eradication of poverty through employment, preservation of culture, values, and ethics, contribution to research, etc. Infosys Technologies, the leading software consulting service provider, has been certified ISO `14001`, complaint by Det Norske Veritas for its development centers in Pune, Chennai, Bangalore, Bhubaneshwar, Hyderabad, Mangalore, Mohali, and Mysore, for its 'Ozone Iitiative'. Through this intiative, Infosys has committed for continual improvement. Procter andGamble's(P & G) philosophy is that it should lead the industry in implementing a global environmental programme. P&G is one of the first companies in the world to actively study the influence of consumer products on the environment and introduce concentrated products, recycled plastic bottles, and refill packages to the industry. The overall packaging per case has been reduced by an average of `27%` and a reduction of `37%` in air, waste and water emissions has been achieved consistently since `1990`. P&G contributes to sustainable development and addresses envirnomental and social issues connected with its products and services.
Explain the important features of marketing