Sanket, after completing his entrepreneurship course from U.S.A. returned to India and started a coffee shop Fiona Coffee in a famous mall in Mumbai. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Sanket was keen to find out the reason. He appointed Riya, an MBA from a reputed management institute as a manager to find out the causes of the business not doing well.Riya, took a feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions which could be eliminated. She fixed a standard time for processing order. She also realised that there were many flavours whose demand was not enough. So, she also decided to discontinue the sale ofsuch flavours. As a result within a short period, Riya was able to attract the customers Identify and explain any two techniques of scientific management used by Riya to solve the problem.

Explanation

The two techniques of scientific management used by Riya are
(i)Time study it refers to determine the standard time required to complete a particular activity. The standard time is determined on the basis of average time taken to complete the work This study is conducted with the help of a stop watch The main objective of this study is to get the estimated figure of labour cost to determine the number of required workers and to decide the suitable incentive plan
(ii) Simplification it helps in eliminating unnecessary diversity of products and thus, results in saving cost.it aims at eliminating superfluous varieties, sizes and dimensions. It leads to reduction in wastage of inventories fuller utilisation of equipment and increased turnover