Anjali had been working with Tata Enterprises for the last ten years. She was famous for her dedication towards work. When the manager senior to her retired, all her colleagues thought that now Anjali would be promoted. But to everyone's surprise, the vacant post was filled by an outsider, Miss Monika, Anjali felt demoralized and her performance started declining. She would absent herself often and could not meet her targets.
Miss Monika was a good leader who would not only instruct her subordinates, but also guide and inspire them. She noticed Anjali's behaviors and felt that her performance could be improved. She started involving Anjali in the decision-making issues related to the organisation and made her a part of a high-level joint management committee. Anjali was now punctual to office and her performance started improving.
State any three features of the element identified above.

Explanation

Three features of Motivaton are :
(i) Motivation is a psychological phenomenon It is a personal and internal feeling like an urge, drives, dersires and aspirations of human being , which influence human behaviour.
(ii) Goal directed behaviour Motivation inpires an employee to achieve goals, Thus, it encourages goal directed behaviour.
(iii) Motivation may be positive or negative Position motivation means inspiring peple to work better by providing incentives and negative motivation means forcing people to work by threatening or punishment.
(iv) Motivation is a complex process, because all individuals are heterogeneous in their expectations, perceotions and reactions.