Mr Saurabh, manager of the Customer Relations Department of LTR Ltd promoted Ms Saira as office supervisor. Earlier, she was working as a typist in the department. As a supervisor, she manages work assignment effectively, but would be able to manage the staff. Saurabh received a number of complaints due to her poor performance.
Why do you think Ms saira should show leadership qualities towards the employess ?

Explanation

Yes, Ms Saira should show leadership qualities towards the employees because of the following reasons.
(i) Influences the behaviour of people A good leader influences the behaviour of people and contributes their energies for the benefit of the organisation.
(ii) Provides confidence A leader maintains personal relations and helps his followers in fulfilling their needs. He provides confidence, support and encouragement to his followers.
(iii) Introduces changes Leader play a key role in introducing required changes in the organisation. They help in solving the problem of 'resistance to accept the changes.
(iv) Handles conflicts A good leader helps in solving the conflicts, allows his followers to ventilate their feelings and disagreements, and persuades them by giving suitable clarifications.
(v) Provides training Leaders provide training to their subordinates, in order to make them efficient and to facilitate a smooth succession process.