In this question below is given a passage followed by several inferences. you have to examine each inference seperately in the context of the passage and decide upon its degree of truth or falsity. Mark your answr as :
(a) If the inference is definitely true i.e. it direclty follows from the facts given in the passage
(b) if the inference is probably true though out definitely true in the light of the facts given
(c] If you think the data are inadequate from the facts given you can not say whether the inference is likely to be true or false .
(d) If you think the inference is probably false though out definitely false in the light of the facts given
(e) If you think the inference is definitely false i.e. it contradicts the given facts
One of the greatest advantages a company has over its competitors is a system of distribution and product support the dealer network. Dealers play a vital role in helping a company build and maintain close relationships with customers and gain insights into how they can improve their products and services to fullfill customer needs and a company can achiece customer loyalty through dealer loyalty . Therefore it must take efforts to build their competence , for more effective performance. Dealers who are long established members of a company can get close a customers , but to tap the the full potential of such delaers a company must forge extremely close ties with them and integrate them into its critical business systems. When treated this way dealers can serve as a source of market intelligence , as proxies for customers as consultants and the dealers. Although these investment take the usual form of money , it also includes softer aspects such as training and development.
The customers are more forthright in giving their feedback about a product or a service to the dealers than to the staff of the company or a surveyor.

Explanation

(a) Definitely true