BSNL has launced its Customer Acquisition and Customer Communication Management (CACMS) project that digitalizes mission critical, customer-centric business process to provide customer experience acrossall channels throughout the customer lifecycle.
Which of the following will be an impact of the CACMS launched by BSNL?

Options

A. To centralize the business process to ensure faster service, accurate customer responses and customer delight
B. Customer onboarding is now being increased from hours to days
C. Customer onboarding is now being decreased from days to hours
D. Both 1 and 2