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An angry customer wants to meet the seni...

An angry customer wants to meet the senior manager for grievance reporting What will you do?

A

(a) Talk to him yourself

B

(b) Be patient and try to cool him down

C

(c) Try to remove his inconveniences by consulting seniors

D

(d) Tell him it is not easy to meet the senior manager

Text Solution

Verified by Experts

The correct Answer is:
B
Obviously, you should not take the matter in your own hands fully, as you might not be as well informed as the senior manager neither you should bother your seniors for the customer, for they have important jobs to attend to. Hence you should cool the customer down.
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