The BPO manager hasmor often than not been projected as a person who presides over hundreds on young professionals , with head-phones and attitudes, and whose biggest challenge is to keep his young wards from joininh the competition.
A new industry, no experience a young work force, stringent service-level agreements the list is endless, Understanding these equally important facets to the BPO Manager's job will help reveal that the operation head's is oneof the most challenging jobs.
A BPO is often seen as a job and not a career - a mere stop-gap arrangment and stepping stone for those hoping to get an early start. But the BPO industry offers a challenging environment for growth and provides ample apportunities, not only at junior positions but for middle to senior -level executives to work in global teams and gain international and industry specific offers a challenging enviornment for growth and provides ample opportunities, not only at junior positions but for middle to senior-level executives to work in global teams and gain internation and industry specific exposure. Plyaing a pivotal role in the BPO environment, a manager is the critical link between the customer and the delivery team.
Putting the client's business first is the starting rule to success.
Most BPO Managers in the industry hall from fields like telecom, insurance, banking, hospitality, retail and manufacturing . The challenge lies in extracting best preactices from these diverse disciplines and crafting a unique system that is best suited to the needs of the outsourcing industry. This calls upon learning the intricacis of the job 'on the job'. Although BPO companies impart comprehensive traiing at the entry level, managers have to use their professional experiences and translate those learnings into the BPO enviornment.
On the basis of the above paragraph , identify the function of manager that helps them to keep the stoff intact in the organisation.

Explanation

Staffing function of management helps a manager to keep the staff intact in the organisation.