Dressed in traditional kurta-payjama and a Gandhi topi, these two swayed HR managers from across the country. While the presentations made by HR managers from reputed companies on developing human potential , HR perspective at Ahmedabad Management Association were wellreceived, it were Dabbawalas from Nutan Mumbai Tiffin Box Supply Charity (NTBSC) Trust who stole the show . Both Gangaram Talekar and Raghuanath Medge made power-point presentations from their laptops.
From supply-chain managment to organisation structure , each slide on the screen gave audience an insight into how NTBSC has successfullly run their organisation for over 115 years.
This with error rate of just one in 16 million , six sigma of `99.9999%` without any technology back-up standard pricing and no strikes. Above all, they also spoke about the zero attrition rate at NTBSC. Of the `5,000` people associated with the service, over `3,500` are illiterate. we don't even known what six sigma means, but we touched upon time management , customer care, value system of the orgnisation and training.
"Our experienced members teach trainees. For them it is very importent to understand the code, as most of the new people who come to us are illlitrate. We conduct a training programme for them. That's the reason why we have been able to maintain such a low error rate, " said Medge.
What kind of training is used by 'Dabbawallas' ?

Explanation

Dabbawallas' use 'On-the-Job` methods of training.